At Kajerhuttrading, we strive to ensure a seamless shopping experience for our customers. Our refund policy is designed to be fair and transparent, accommodating the multi-vendor nature of our platform.

1. Eligibility for Refunds

●       Damaged or Defective Products: If you receive a product that is damaged or defective, you are eligible for a full refund or replacement. Please contact our customer support within 7 days of receiving the product.

●       Incorrect Products: If you receive a product that differs from what you ordered, you are entitled to a refund or replacement. Notify our customer support within 7 days of delivery.

●       Change of Mind: Returns due to a change of mind are subject to the individual vendor's return policy. Please review the vendor's terms before making a purchase.

2. Refund Process

●       Initiation: To initiate a refund, contact Kajerhuttrading customer support with your order details and the reason for the refund request.

●       Evaluation: Our team will assess your request and may require additional information or evidence, such as photographs of the damaged or incorrect product.

●       Approval: Once approved, refunds will be processed to your original payment method within 14 business days.

3. Conditions

●       Original Condition: Products must be returned in their original condition, including all accessories, packaging, and tags.

●       Proof of Purchase: A valid proof of purchase is required for all refund requests.

●       Non-Returnable Items: Certain items, such as perishable goods, personalized products, and intimate apparel, may not be eligible for returns or refunds.

4. Shipping Costs

●       Defective or Incorrect Products: Kajerhuttrading will cover return shipping costs for products that are defective or incorrect.

●       Change of Mind: For returns due to a change of mind, the customer is responsible for return shipping costs, subject to the vendor's policy.

5. Vendor Policies

As a multi-vendor platform, individual vendors may have specific return and refund policies. We recommend reviewing the vendor's policy on the product page before making a purchase.

6. Contact Us

For any questions or assistance regarding refunds, please contact our customer support team at support@Kajerhuttrading.com or call +8801303278542.